When you spot an error on SB Loan, we fix it within 48 hours and post exactly what changed—no burying the update in fine print. That turnaround beats the 30-day federal baseline for disputing loan terms with actual payday lenders. Here's how our process works, how to report a problem, and why we've recorded zero corrections since our May 2026 relaunch.
How does our 48-hour fix compare to your other options?
Let's weigh three paths when you need financial information corrected: asking a payday lender to fix their terms, relying on another comparison site, or reporting to us.
Payday lenders operate under federal timing rules that give them up to 30 days to respond to disputes about your actual loan terms. That's not negligence—it's the regulatory baseline. But when you're deciding whether to borrow, 30 days of uncertainty can cost you the chance to compare better offers. Some lenders update their FAQ at 9 a.m. and disappear until tomorrow; others queue changes for batch processing.
Other comparison sites vary widely. Some bury corrections in archived versions. Others remove articles without explanation. We publish the alteration visibly on this specific page—dated, documented, and traceable.
Our 48-hour window breaks down as follows:
- One editor verifies your report against original source documents
- A second editor drafts and implements the correction
- The change goes live with notation on this corrections page
What happens after you report an error?
You'll know we've received your message within 24 hours, and we'll tell you if your report triggered a formal review.
Here's the exact sequence:
- Immediate: Auto-confirmation hits your inbox
- Within 24 hours: Human acknowledgment from our editorial team, with case status
- If confirmed: Content flagged for 48-hour review window
- After review: Outcome notification, with published correction if substantiated
We cross-check original records inside that 48-hour period. No outsourcing. No "we'll look into it" followed by silence.
Why haven't we recorded any corrections yet?
Since SB Loan returned in May 2026, we've logged exactly zero corrections. This isn't a boast about infallibility—it's a function of timing. Our fact-checking policy and this corrections process launched together; our records are still fresh.
Compare this to sites with years of accumulated errors, some corrected quietly, some never addressed. Transparency about "none yet" matters more than pretending perfection. When that first correction arrives—and it will—we'll post it here with the same visibility we promise now.
How do you report a suspected error?
Use our contact form, cite the specific guide and claim, and attach or describe your source. The more precise your pointer—paragraph, URL, even quoted text—the faster our first editor can verify against original documents.
We don't require legal citations. A competing lender's current rate page, a state regulatory notice, or a dated screenshot all help. What we need is enough signal to start our 48-hour clock with confidence.
Corrections FAQ
What's the fastest way to get my report looked at?
Quote the exact sentence you believe is wrong and tell us what you think it should say. Attach your source if possible. Reports with specific locations and citations enter our review queue first.
Will you tell me if you decide I'm wrong?
Yes. If your report doesn't trigger a formal review, we still send human acknowledgment within 24 hours explaining why. No silent rejections.
Do you ever remove articles instead of correcting them?
We don't ghost-delete. If a guide requires substantial overhaul, we publish a dated explanation on this corrections page and redirect to current coverage. Under our fact-checking policy, transparency beats disappearance.
What if I disagree with your correction?
Reply to your acknowledgment email with additional evidence. A second editor reviews disputes within the same 48-hour framework. We don't close cases permanently on first pass.
How is this different from disputing my actual loan?
That dispute is with your lender, not us, and federal rules give them up to 30 days to respond. We're a publisher; we move faster because our product is information, not capital. Use our corrections to make better comparisons, then know that loan disputes follow different timelines entirely.